• Mazda

Jim Ellis Mazda Atlanta

5855 Peachtree Ind Blvd.
Atlanta, GA 30341

  • Sales: (888) 814-7086
  • Service: 888-814-7367
  • Parts: 888-748-6114

Certified Pre-Owned FAQ

false false

This information is as up to date as we can keep it, but please note that the documentation you receive with your Certified Pre-Owned Mazda supersedes anything written here. Click on your question below to jump to the answer:



What does a "Certified Pre-Owned" Mazda mean?

Certified Pre-Owned (CPO) Mazdas have undergone a rigorous 150-point inspection at your dealership.  Because they are Certified, they come with a Limited Additional Warranty, a Certified Pre-Owned Powertrain Warranty, and Roadside Assistance for as long as you own your Mazda.

Click here to see the Certified Pre-Owned Mazdas in stock!



What are the benefits of owning a Certified Pre-Owned Mazda?

Owners of a Certified Pre-Owned Mazda receive the following:
  • A complete detailed listing of the 150-point inspection, as well as details regarding any recall work that may have been performed
  • 7-year / 100,000 mile CPO Powertrain Warranty provisions
  • 3-month/ 3,000 mile Additional Limited Warranty
  • Complimentary Roadside Assistance
  • Fresh oil and filter upon delivery
  • Vehicle history report
  • Full-circle inspection report card
  • Complimentary membership at myMazda.com



What is included in the Certified Pre-Owned Additional Limited Warranty?

The Mazda Certified Pre-Owned Additional Limited Warranty will cover components listed below for a total of 3 months or 3,000 miles, whichever comes first from the certified retailed date.  (Please see actual warranty documentation, as it may be updated from the below).


Brakes   

  • All lines and fittings
  • Backing plates
  • Brake springs
  • Calipers and wheel cylinders
  • Clips and retainers
  • Combination valve
  • Master cylinder
  • Parking brake linkage and cables
  • Self-adjusters
  • Vacuum power booster

Steering

  • Control valve and cylinder
  • Couplings
  • Linkages
  • Manual and power steering
  • Gear housing (all internal parts)
  • Power steering pump, cooler and lines
  • Seals and gaskets
  • Shafts and bushings
  • Upper and lower ball joints
  • Upper and lower control arms

Suspension

  • Front MacPherson struts
  • Stabilizer bar
  • Linkage and bushings
  • Kingpins and bushings
  • Rear MacPherson struts (front-wheel drive only)
  • Spindle and spindle supports
  • Rear axle

Air Conditioning

  • A/C accumulator
  • A/C clutch and clutch bearings
  • Compressor
  • Compressor o-rings
  • Compressor pulley
  • Compressor seals
  • Condenser
  • Evaporator
  • Field coil

Electrical

  • Alternator
  • Electric ignition module
  • Heated backglass (electrical only)
  • Manually operated switches
  • Radiator fan relay
  • Starter motor
  • Voltage regulator
  • Windshield wiper motor
  • Wiring harness (Exc spark plug)

Engine

  • Fuel pump



What is included in the Certified Pre-Owned Powertrain Warranty?

The Mazda Certified Pre-Owned Powertrain Warranty will cover all components below for a total of 7 years or 100,000 miles, whichever comes first from the certified retailed date.  (Please see actual warranty documentation, as it may be updated from the below).


Transmission

  • All internally lubricated parts
  • Seals & Gaskets
  • Torque Converter
  • Transfer case
  • Transmission case

Engine

  • All internally lubricated parts
  • Cylinder block
  • Cylinder head
  • Flywheel
  • Freeze plugs
  • Intake manifold
  • Exhaust manifold
  • Oil pan
  • Oil pump
  • Rotor & housing
  • Seals & gaskets
  • Thermostat
  • Timing chain
  • Timing gears
  • Timing belt
  • Turbocharger
  • Supercharger
  • Lysholm compressor (factory installed)
  • Valve covers
  • Water pump
  • Water pump gasket

Front / Rear drive

  • Constant velocity joints
  • Drive axle
  • Drive axle housing & all internally lubricated parts
  • Drive shaft
  • Final drive housing & all internally lubricated parts
  • Front wheel bearings
  • Manual & automatic hubs (4 wheel drive vehicles)
  • Rear axle bearings
  • Rear wheel bearings
  • Seals & gaskets
  • Universal joints



What isn't included in the Certified Pre-Owned Limited Warranty or the CPO Powertrain Warranty?

Parts and Services NOT covered:

  • All items not specifically listed as covered on the Warranty documentation
  • Repairs covered by the Mazda New Vehicle Warranty or recalls
  • Service adjustments and cleaning
  • Repairs needed to any engine, transmission or final drive components caused by and aftermarket-installed turbocharger/supercharger
  • Repairs caused by damage or unreasonable use (damage from road hazards, accident, fire or other casualty, misuse, negligence, racing, or failure cause by modification or parts not authorized by or supplied by Mazda)
  • Damage resulting from lack of required maintenance (failures caused by owner neglecting to perform the required maintenance services set forth in the maintenance schedule of the Owner Manual for the vehicle). Costs of these routine maintenance services are not covered. Proof of maintenance may be required, which may include inspection of the maintenance records.
  • Repairs needed to a covered part caused by the failure of a non-covered part
  • Repairs to the vehicle if the odometer is altered, broken or repaired / replaced so that the actual mileage cannot be determined
  • To the extent allowed by law, loss of use of vehicle including loss of time, inconvenience, commercial loss, consequential damages and personal expenses such as motels, food, gas and mileage
  • Vehicles manufactured for sale out side of the 50 United States and Canada
  • Repairs to the vehicle performed outside the 50 Untied States and Canada, and repairs required because of normal operation outside of the 50 United States and Canada
  • Repairs made on or before the effective date of this Mazda Certified Pre-Owned Limited Warranty will not be valid if the New Vehicle Limited Warranty has been voided or the vehicle has been totaled or salvaged
  • Ineligible vehicles include vehicles used by police, taxis, livery, shuttle, commuter, ambulances, tow trucks, branded vehicles, or vehicles equipped with snowplows



What is included in the Certified Pre-Owned Mazda Roadside Assistance Program?

As a Mazda Certified Pre-Owned Vehicle customer, you are automatically enrolled in our roadside assistance program free of charge. Mazda's complimentary Roadside Assistance program for Certified Pre-Owned Mazda owners provides:

  • Towing to the nearest authorized Mazda dealership for warranty-related repairs
  • Jump starts
  • Changing of flat tires
  • Gas delivery
  • Lockout assistance

If your vehicle breaks down, has a flat tire, or if you're locked out, you can call us toll-free at 1-800-866-1998 24 hours a day, 365 days a year.  Mazda's roadside assistance program covers you - and all of your family members with valid driver's licenses while driving your Mazda vehicle - for free, for the entire duration of your certified warranty.



What are the 150 points inspected on the Pre-Owned Mazdas that are marked Certified?

Manuals and documentation

Mazda technicians will first verify that the following items are located in the glove compartment:
1.    Owner's Manager
2.    Warranty Manual
3.    Vehicle History Report
4.    Perform emissions test and state inspection
5.    Verify that VIN plates match under hood, dash, and door pillar
6.    Check vehicle service history

Recalls

Mazda Technicians will:
7.    Carefully review any recalls that may be required for the particular vehicle and 
8.    Perform all recalls and list them on the vehicle inspection report.

Test Drive

Mazda technicians are going to watch for various things while taking a test drive of the vehicle to be certified.

Engine
9.      Confirm that engine is operating properly and shows no obvious signs of damage
10.    Check that engine oil pressure is within normal range
11.    Check that engine reaches normal operating temperature
12.    Confirm smooth idle speed and adjust if necessary
13.    Confirm smooth acceleration
14.    Check for any unusual noise or vibration at idle and under acceleration
15.    Check for engine pinging

Transmission
16.    For manual transmission - check clutch operation, smoothness, and slipping
17.    For manual transmission - check for synchronizer quality
18.    For automatic transmission -  check shift quality & shift points
19.    For automatic Transmission - check for slipping bands and clutches
20.    Confirm operation of transmission shift lock and key interlock system
21.    Confirm that transfer case switches smoothly from 2WD to 4WD and back again
22.    Confirm that there is no vibration from CV joints and axles
23.    Confirm that there is no vibration from drive shaft on rear drive vehicles

Brakes
24.    Check for excessive vibration during braking
25.    Confirm that ABS operates on hard stops
26.    Confirm that vehicle does not pull left or right upon braking
27.    Check for unusual brake noise
28.    Confirm that brake pedal free play is within specifications
29.    Confirm parking brake sets and fully releases
30.    Test for master cylinder bleed down
31.    Confirm proper operation of brake booster

Steering
32.    Test tilt steering wheel for proper operation
33.    Confirm that steering has smooth feel in lock-to-lock range
34.    Check for excessive noise from power steering pump
35.    Confirm that steering wheel is centered in straight line driving
36.    Confirm that vehicle tracks and drives straight on level surface
37.    Check for excessive tire vibration or steering wheel shimmy
38.    Check for any unusual handling conditions in cornering
39.    Check for any wheel bearing noise
40.    Check for unusual tire noise
41.    Listen for any other unusual noise, vibration or harshness

Other test drive inspection points
42.    Confirm operation for cruise control
43.    Check for wind noise
44.    Check speedometer and tachometer for proper operation
45.    Check for significant squeals or rattles
46.    Confirm that navigation system works properly
47.    Check for turn signal self-cancel operation

Under the hood
48.    Check for stored trouble codes
49.    Confirm that fuel cap is present and the proper part
50.    Replace air filter if dirty or at service interval
51.    Replace wiper blades & top up washer fluid
52.    Check belts for cracks and wear
53.    Check for engine oil leaks
54.    Check for any broken or missing ducts, brackets, and engine covers
55.    Check for oil in the air cleaner
56.    Check for water in the engine oil
57.    Test compression if engine shows and signs of excessive smoke, poor performance or rough idle
58.    Brake master cylinder and clutch master cylinder has the correct fluid level
59.    Power steering reservoir is at the correct level

Engine coolant, Air conditioning and Heating
60.    Check for proper coolant specific gravity
61.    Pressure test cooling system to check / correct leaks
62.    Check / correct cooling fan operation
63.    Check water pump for noise and leaks
64.    Confirm that coolant recovery tank is full to the correct level and does not leak
65.    Check hoses for cracks. Replace if needed
66.    Test A/C cooling operation
67.    Confirm that A.C refrigerant sigh glass is clear
68.    Check for any indication of leakage at A/C connections
69.    Confirm normal heater operation

Battery
70.    Battery is correct specification for this vehicle
71.    Battery is secured
72.    Battery posts are free of corrosion
73.    Cables are in good condition and properly secured
74.    Battery charge is at prescribed level

Tires Brakes & Suspension
75.    Inspect tires for damage
76.    Confirm tires have minimum 5/32 inch or 50% of tread remaining
77.    Set tires to proper inflation
78.    All four tires must be of same brand, model and size
79.    Check wheels for damage or major scratches
80.    Check that spare tires is present and at proper inflation
81.    Check that jack and tools are present and functional
82.    Confirm that wheel covers and caps are all present and secured
83.    Replace disc brake pads if wear is greater than 50%
84.    Replace brake shoes if wear is greater than 50%
85.    Inspect struts / shocks for leaks and wear
86.    Inspect steering rack, linkage, bushings, control arms, and dust boots
87.    Check tie rod ends, ball joints and other suspension links and bushings
88.    Confirm that CV joint boots are free from damage
89.    Replace engine oil and filter.

Drive train
90.    Inspect transmission for leaks
91.    Check for any engine oil leaks from under the vehicle
92.    Check for damage to drive and axle shafts

Frame & Underbody
93.    Check for frame or unibody damage
94.    Check for rust
95.    Check fuel tank and fuel lines for damage or leaks
96.    Inspect brake lines and hoses
97.    Check exhaust system and rubber hangers
98.    Check for presence of catalytic converter and shielding
99.    Inspect motor mounts and transmission mounts

Body Electronics (the tech will confirm the following)
100.    Horns function
101.    Clock is operational
102.    Ambient temperature displays if equipped
103.    Steering wheel controls are operational
104.    All wiper speeds work correctly
105.    Windshield washer operates
106.    Cigarette lighter and power outlets are operational
107.    Power windows operate from master switch and all door switches
108.    Door locks operate from the master switch and all door switches
109.    Operation of child rear door locks (set to unlock position)
110.    Power sunroof operates properly
111.    Radio, CD, cassette and speakers operate
112.    Alarm system is functional
113.    Keyless remote entry is present and completely functional
114.    Rear defogger grid lines do not show any damage.

Interior / Exterior lighting (the technician will confirm that all are functional)
115.    Low beam and high beam lights
116.    Check headlight aim
117.    High beam indicator light
118.    Turn signal lights and hazard lights
119.    Taillights and brake lights
120.    Fog lamps
121.    Side marker lights
122.    Back up lights
123.    License plate lights
124.    Air bag light
125.    Check engine light
126.    Instrument panel lights
127.    A/C on-indicator light
128.    Dash light dimmer control
129.    Rear window defroster indicator light
130.    Dome lights and interior courtesy lights

Vehicle exterior
131.    No cracked or broken exterior lenses
132.    All emblems are present and in good condition
133.    Outside rearview mirrors function and no damage to lenses
134.    Windshield is free of cracks, large chips, and improper repairs
135.    Body is free of major dings
136.    Bumpers are free of cuts and scratches
137.    Paint is free of major scratches and chips
138.    No evidence of mismatched paint
139.    Truck bed liner is in good condition
140.    Tailgate, hood, and trunk latches and hydraulic stays function properly
141.    Convertible top functions correctly
142.    Roof rack is secure and in good condition
143.    All aftermarket accessories are tested
144.    Inappropriate aftermarket accessories are removed

Vehicle Interior (technician will inspect the following)
145.    cup holders, ash trays and storage compartments are present and clean
146.    Seats carpets floor mats, door panels, and headliner are free of stains and abnormal wear
147.    Seats and headrests work properly in all positions
148.    Seatbelts have full range of extension and smooth operation. No stains or wear
149.    Seatbelts lock up per specifications
150.    Remote hood and fuel door releases operate normally

Do you still have questions about our CPO program? Click here to contact us, or give us a call at 888-726-0047!
 
Info
/*]]>*/